Common Questions

Q:I am still waiting for the key code to be emailed to me. The invoice stated that it would be sent within 12 hours. It has been more than 12 hours by now and I haven't received it yet.


Make sure you did not mistype your email address. Check your email spam filter. Check your order status, it must be accepted by the registration company. Send us a request as an email message with the following information:

  • The name of the software purchased
  • Registration company name
  • Order number (not tracking ID)